Privacy Statement
The Canterbury West Coast Air Rescue Trust (CWCART) is committed to protecting your privacy and handling your personal information responsibly.
We manage personal information in accordance with the Privacy Act 2020 (New Zealand).
If you have any questions, please contact our Privacy Officer using the details below.
What information we collect
We may collect personal information such as:
- Your name
- Contact details (address, email, phone number)
- Location information
- Donation and supporter history
- Records of your interactions with us
- We usually collect this information directly from you, but may also receive it from authorised third parties where appropriate.
Why we collect it
We collect your information to:
- Communicate with you about our work
- Manage donations and provide receipts
- Request voluntary support for our rescue helicopter service
- Improve our fundraising and engagement activities
- You are not required to provide personal information, but if you choose not to, we may not be able to provide certain services (such as receipting or communications).
Sharing your information
- We may share your information with trusted service providers who help us operate, such as:
- Fundraising and communications service providers
- IT and data storage providers
- Payment processors (including PCI-DSS compliant providers such as Blackbaud Merchant Services)
- Professional advisers and contractors
- These providers are only permitted to use your information to provide services to us and must protect it appropriately.
- We do not sell your personal information.
- We may also disclose information where required or permitted by law.
Overseas storage
Some of our service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected to standards consistent with the Privacy Act 2020.
Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure systems, restricted access, and secure destruction of any paper records.
How long we keep information
We keep personal information only for as long as it is needed for the purposes for which it was collected, including legal and operational requirements.
If we are no longer able to contact you, your record may be marked as inactive and not used for future communications.
Events and photography
We may take photos and video at events for reporting, promotional, and fundraising purposes.
We will:
- Let attendees know when photography or filming is taking place
- Use general event images where individuals are not the main focus
- Seek consent where individuals or small groups are clearly identifiable and the images are used for marketing purposes
- Where appropriate, attendees may opt out of being included in identifiable images.
Your rights
You have the right to:
- Request access to your personal information
- Request correction of your personal information
- To do this, contact us using the details below. We may need to verify your identity before responding.
Contact us
Privacy Officer
Canterbury West Coast Air Rescue Trust
- Email: privacy@airrescue.co.nz
- Phone: 03 358 8244
- Post: PO Box 20262, Christchurch 8543
Last updated: May 2026
